Interested in what's going on with at-home call center agents? Then sign up for our free Webcast about how to get the most from employing agents who work from their homes. The hour-long Webcast is on Wednesday, March 15th, beginning at noon Eastern time.

Also check out Harry Sheff's news brief from March 1st of this year, as well as "Employing Agents Who Are Outta Sight," from Call Center Magazine's July 2002 issue.

Some of the names of people, names of companies and details about agents' compensation have changed since "Employing Agents Who Are Outta Sight" first appeared, but many of the observations in this piece about work-at-home call center agents still hold true today.